Frequently
Asked Questions
Everything you need to know about finding your quiet with Soundbuds.
Order Management
How long does shipping take?
We process all orders within 1-2 business days. Standard shipping typically takes 3-7 business days, while Express shipping usually arrives within 1-3 business days after dispatch. Specific delivery windows for your postcode will be displayed at checkout.
Do you ship internationally?
Currently, Soundbuds only ships within Australia. We’re focused on helping our local community find their quiet first!
Can I track my order?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Can I cancel or modify my order?
To ensure fast delivery, we begin processing orders almost immediately. If you need to make a change, please contact us at help@mysoundbuds.com as soon as possible, and we will do our best to accommodate your request.
Do you offer expedited shipping?
Yes, we offer Express Shipping options, which can be selected during the checkout process for faster delivery across Australia.
Happy Sleep Earplugs
What sizes do the earplugs come in?
One size fits all. Happy Sleep Earplugs are made from mouldable silicone that adapts to any ear shape. Instead of inserting them into your ear canal, you shape them to create a custom seal over the outer opening.
Are they reusable?
Yes. Unlike foam plugs that lose their bounce, Happy Sleep Earplugs can be reused until they lose their tackiness or become soiled.
How do I clean them?
Lightly wipe with a damp cloth and mild soap. Never soak them in water or use alcohol-based cleaners, as this will break down the silicone's ability to seal.
How long do they last?
Typically, 1–2 weeks per pair with daily use. You’ll know it’s time for a fresh pair when the material feels less "mouldable" or starts to look discoloured.
Do they come with a case?
Yes, every pair of Soundbuds includes a compact travel case to keep them clean and protected while you're on the move.
Can I use them for travel / studying / concerts?
Their use spans far beyond sleep. The airtight seal created by the mouldable silicone makes Happy Sleep Earplugs ideal for blocking cabin noise on flights, maintaining focus while studying, or protecting your hearing at loud concerts.
Are they safe for everyday use?
Yes. They are made from medical-grade, hypoallergenic silicone that sits on the ear opening rather than deep inside, reducing the risk of irritation or pressure buildup.
Are they suitable for children?
Yes, however, adult supervision is required for children under the age of 15. Always ensure the earplug is large enough to cover the outer ear opening only and is never inserted directly into the ear canal.
Returns & Guarantee
What's your return policy?
Email returns@mysoundbuds.com with your order number. Our team will provide the return address and instructions for your Happy Sleep Earplugs.
How does the 30-day money-back guarantee work?
We want you to find your quiet risk-free. If your first pair of Happy Sleep Earplugs doesn't provide the comfort you expected, you can return them within 30 days for a full refund—even if they've been opened and used. For more details on eligibility and how to start your claim, please view our full Return Policy.
How do I start a return?
To start a return, you should email our support team at returns@mysoundbuds.com and include your order number in the message. Once we receive your request, we will provide you with a return address and the specific instructions needed to process your Happy Sleep Earplugs.
Do I need to keep the original packaging?
For standard returns of unopened products, yes, the original packaging is required to qualify for a refund.
However, if you are making a claim under our 30-Day Comfort Guarantee for your first pair of Happy Sleep Earplugs, we only ask that you return the travel case and any remaining material. You can find the full breakdown of these requirements in our Return Policy
When will I receive my refund?
Once we receive and inspect your return, we process refunds within 10 business days. The funds will be sent back to your original payment method.
Can I exchange for a different color?
Currently, we do not offer direct exchanges. The fastest way to get a new colour is to return your original order for a refund and place a fresh order for your preferred style.
Payment & Account
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. You can also use digital wallets like Apple Pay, Google Pay, and Shop Pay for a faster checkout experience.
Do I need an account to order?
No, you are welcome to check out as a guest. Creating an account is optional but allows you to track your current order and view your purchase history more easily.
Do you offer discounts for bulk orders?
We don't offer specific bulk discounts, as we focus on keeping our prices fair for every customer. However, we do run occasional promotions — the best way to stay in the loop is to subscribe to our newsletter.
Company & Support
How do I contact customer support?
To reach the team, simply email help@mysoundbuds.com. This is the direct way to get assistance with your Happy Sleep Earplugs or any questions about your order.
Where are you located?
Soundbuds is Australian-owned and operated. We ship all orders directly from our local facility to ensure our customers across the country receive their Happy Sleep Earplugs as quickly as possible.
Do you have a physical store?
No, we operate exclusively online. This allows us to keep our products at a fair value for everyone while focusing on providing the best possible service through our digital store.
Can I pick my order in person?
We do not offer in-person pickup at this time. However, we provide both standard and express shipping options at checkout so you can choose the delivery speed that works best for you.
Got another question?
If your brain is still buzzing with questions we haven't answered yet, don't sweat it. Our team is ready to help you find your quiet and ensure you get the perfect fit.
